Challenge: A busy healthcare provider struggled with long queues at the reception desk, leading to patient dissatisfaction and operational inefficiencies. The administrative team was overwhelmed with repetitive check-in tasks, leaving little time for addressing more complex patient needs. They required a Self-Service Kiosk to streamline the check-in process, reduce wait times and optimise staff productivity.
Solution: Synergy Australasia developed an intuitive Kiosk Display tailored to the healthcare provider's needs. Key features included:
Touchscreen Interfaces: Simple, user-friendly screens enabled patients to check in independently, reducing reliance on staff. The design guided users through the process, ensuring a seamless experience for all demographics.
Database Integration: The kiosk was fully integrated with the healthcare provider's patient management system, allowing real-time updates for appointment schedules and accurate record-keeping.
Multilingual Options: Recognising the diverse patient demographics, we included language options to cater to non-English-speaking users, ensuring inclusivity and ease of use.
Privacy Features: Strategically placed kiosks and screen shielding ensured patient information was secure during check-in.
Results: The implementation of the Self-Service Kiosks resulted in:
A 30% reduction in wait times, creating a smoother and more pleasant patient experience.
Improved staff efficiency, enabling administrative personnel to focus on resolving complex queries and providing personalised assistance.
Enhanced patient satisfaction, with surveys showing significant improvement in perceived service quality.
The healthcare provider also experienced a notable increase in operational capacity, allowing them to accommodate more patients without hiring additional staff.
